RUSH by Southpaw Dance Co.

Frequently Asked Questions & Pre-show Communications

 

We want to make your visit as enjoyable as possible. Here are a few Frequently Asked Questions we get which may help you.

Do feel free to call LeftCoast if we haven’t covered something on 01253 477973 or alternatively, email helen.clay@leftcoast.org.uk

You can download these FAQs – RUSH FAQs and pre-show comms

 

Are there ID or minimum age requirements to enter the event?

No person under 16 will be allowed into the event unless supervised by an adult over 18. Proof of age will be required for those persons appearing under 18 when accompanied by a minor.

 

Do I have to bring my printed ticket to the event?

You will need to bring a printed ticket or an e-ticket on your mobile phone for admission to the event.

 

How long before the show’s start time should I get to the venue?

We would recommend audience members to arrive around 30 minutes before the performance due to crowd management and it may not be practical to admit latecomers.

As this is a General Admission show there is no allocated standing areas for ticket holders – the audience fills the area on a first come first served basis. The ticket office and site entrance will open at 18.30 hrs.

 

Where is the nearest car park?

For RUSH we are encouraging our audience members to use public transport whenever possible, the site is accessible by public transport and on foot. However, the nearest public car park is Central Car Park which can be located by sat nav at FY1 5QB. More information about Blackpool Car Parks can be found HERE.

 

Is there public transport close to the performance location?

Blackpool is well-served by bus and tram routes. For more information on public transport call 01253 473000 or visit Blackpool Transport’s website.

 

Can I exchange my tickets?

RUSH is only being performed on one night and therefore no other dates are available.

If you can no longer attend or you’ve simply changed your mind about going please let us know so we can allocate your free tickets to someone else. Our events are popular and we often have a waiting list for tickets.

 

Will RUSH still go ahead if it is bad weather?

RUSH is an outdoor free event and will be performed in almost all weather conditions. In the event of rain, the performers will endeavour to give a great performance, with some inevitable modifications to protect their safety. If the weather is extremely wet or windy, the performance may have to be cancelled, in which case we will inform audience members of any cancellations via email by 6pm on the day of the performance.

 

What items can I not bring with me?

We will not allow the following items into the site:

  • Dogs, except assistance dogs
  • Umbrellas
  • Bikes
  • Scooters (except mobility scooters)
  • Prams and buggies – these can be left at the ticket gazebo at your own risk
  • Food and Drink (unless for welfare reasons)
  • Bags larger than A4 in size ((unless for welfare reasons)
  • Suitcases and trolley cases
  • Illuminated or flashing toys (must be turned off and in a bag)
  • Alcohol and drugs

 

Can I bring a bag with me?

Bags larger than A4 will not be permitted into the venue except when this is required for welfare purposes.

 

Will my bag be searched?

Yes, bag searches will be taking place at this performance. This is to ensure the safety of all audience members.

 

What is the Dress Code?

Rush is an outdoor performance and audience members will be walking on uneven – please ensure you dress accordingly. We recommend you wear clothes that cover your arms and legs and sensible footwear as some areas may be wet underfoot. Audience members are encouraged to bring suitable coats, as umbrellas will not be permitted to be used during the show.

 

Is there a cloakroom?

There are no cloakrooms at the site – we ask audience members to travel light and not to bring bikes or dogs into the performance. We advise that buggies and prams are not brought to the site and if they are brought you will be asked to stand at the back of the audience or remove your child and leave your buggy/pram in the ticket gazebo at your own risk.

 

Will there be toilets on site?

Six portaloos will be available on site, five unisex and one unisex accessible portaloo. The next nearest public toilets can be found at Central Car Park and Coral Island.

 

How does this outdoor performance differ to indoor theatre performance?

RUSH is a standing performance and no allocated spaces are available. Audience members need to be aware that they will have to stand for the duration of the show (45 minutes) and for any time before or after the performance.

As the performance is by General Admission ticket only there are no allocated spaces, if you desire to be at the front of the audience we recommend you arrive in plenty of time – we will allow audience entry from 6.30pm on a first come first served basis.

The performance is located close to a residential area, we kindly ask audience members to respect the local community when leaving the site and not to leave rubbish on the site except in designated bins.

 

Can I exchange my tickets for an alternative performance of the show?

RUSH will only be performed on one night – Friday 26 October 2018.

 

My ticket details are wrong, what can I do?

It is your responsibility to check that any tickets issued to you are accurate. You can correct any mistakes you make when filling out the Eventbrite Booking Form at any point before submitting it. If you discover an error, please log into your Eventbrite account and re print your tickets. You require assistance please contact us on 01253 477973

 

I need personal assistance?

We are here to help meet your requirements. Call LeftCoast on 01253 477973.

Please note: RUSH is a standing show, this means audience members will be standing for the duration of the performance. If you require special assistance please call the LeftCoast office prior to making a booking.

 

I am a wheelchair user, can I still come and see RUSH?

Absolutely. We have made sure that the site is accessible for wheelchair users. The main entrance is wheelchair accessible and we have an accessible portaloo. We have a wheelchair area allocated for viewing (this is not raised but provides a good view of the show).

If you are attending the show please book a wheelchair ticket where you can also have tickets for up to two carers/companions to stand with you in the viewing area.

If you require further information please call the LeftCoast office on 01253 477973.

 

Can I bring my assistance dog?

Yes of course, recognised Assistance Dogs are welcome. A recognised ‘Assistance Dog’ is one which has been specifically trained to assist and that has been qualified by one of the charitable organisations registered as members of Assistance Dogs UK. Assistance Dogs trained by members of Assistance Dogs UK will have formal identifications and have been endorsed by the department of Health, on the basis that the dog’s high standards of training, behaviour, health and welfare are such that it should be permitted to accompany its client, owner or partner, always and in all places.

 

Can I take Photographs?

Usually performances have a strict no-photography policy and taking of photographs and use of recording equipment is not allowed due to copyright.

However, due to the nature of outdoor performance we cannot enforce this. We do ask that you respect your fellow audience members and keep photography and filming to a minimum and that it does not affect the viewing experience of others.

We love seeing your photographs and footage from shows – please tag us in your social media posts and use the #rush18

Facebook –         @leftcaostuk                     @southpawdancecompany

Twitter –               @LeftCoastUK                   @SouthpawCompany

Instagram –         @leftcoast_uk                  @southpawcompany

LeftCoast reserves the right for themselves or third parties to carry out general filming and recording of the performance. Our official photographers and film makers will have a pass, so they are easily identifiable. By purchasing a ticket, you shall be deemed to consent to you being filmed, photographed or recorded where the event or performance is being filmed

 

Is RUSH suitable for children?

Theatre does not have legal age guidance as cinema does. We do our best to advise but as this the decision lies with parents as performance is expressive and meant to break boundaries.

We advise RUSH as being suitable for over 12 years of age. There are instances of swearing in one of the songs used in RUSH.

 

Does the show contain special effects?

RUSH will have flashing lights, loud music, pyrotechnics and coloured dust (poster paint) – if you are worried please contact us on 01253 477973.

If you are concerned about strobe lighting, gunshots or loud bangs etc. during a performance please ask at the time of booking. Please check the site / for more information or ask a member of front of house staff.

 

Can I smoke during the performance?

No. Smoking and Vapour Use is only permitted by performers on stage

 

Where can I find more information about the Lightpool Festival?

RUSH is being performed on night two of the Lightpool Festival for more information about the Festival please visit visitblackpool.com/things-to-do/festival/

 

Can you tell me what else is going on in Blackpool?

For general information on Blackpool visit the official Blackpool Tourism website visitblackpool.com.

 

Where can I find out more about LeftCoast and Southpaw Dance Company?

Please visit our websites – leftcoast.org.uk and southpawdancecompany.co.uk

 

I want to make a complaint, who do I contact?

If it’s during a performance or show etc. we would rather address your complaint while you are with us, so we can attempt to rectify the problem. Please ask to speak to a member of the LeftCoast team on the day. On the rare occasion that the situation cannot be resolved we may need to refer your complaint to a senior manager who will attempt to contact you on the next working day.

If you wish to make your views known after the show, please contact LeftCoast on 01253 477973 during office hours for advice.

You may be required to put your complaint in writing for it to be investigated and addressed (please allow 5 working days for a reply).

 

*Correct at the time of printing. LeftCoast reserve the right to make changes and FAQs will be updated when required.